Refund policy

1. Order Cancellation:

a. For cancellations made within 24 hours of placing the order, we will provide a full refund.

b. Cancellations requested after 24 hours may be subject to a cancellation fee, depending on the progress made on your custom-made item.

2. Returns and Refunds:

a. Custom-made items are made to your unique specifications and cannot be resold to other customers. Therefore, we generally do not accept returns or offer refunds for these items unless they arrive damaged or defective.

b. If your custom-made item arrives damaged or defective, please contact our customer support team within 7 days of receiving the product. We may require photographic evidence to assess the issue.

c. If the damage or defect is verified, we will offer the following options:

i. Replacement: If the damage is irreparable, we will replace the item with a new one that matches your original order.

3. Non-Returnable Items:

a. Due to the customized nature of our products, certain items may not be eligible for return or refund unless they are damaged or defective. Examples of non-returnable items include personalized legend plates, monogrammed items, and custom orders.

b. We will clearly indicate if an item is non-returnable during the ordering process to avoid any confusion.

4. Return Procedure:

a. To initiate a return or refund, please contact our customer support team through [contact information, e.g., phone or email]. Provide your order details and a description of the issue.

b. We may request additional information or photographs to assess the situation.

c. If a return is approved, we will provide you with further instructions on packaging and shipping the item back to us.

d. Please note that you are responsible for any return shipping costs unless the item arrived damaged or defective.

5. Refund Processing:

a. Once we receive the returned item, our team will inspect it to ensure it meets the return criteria mentioned in this policy.

b. If the return is approved, we will initiate the refund process.

c. The refund will be issued using the original payment method used during the purchase.

d. Please allow [processing time, e.g., 5-10 business days] for the refund to be processed and reflected in your account.

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